San Francisco Bay Coffee Store Policies
Orders over $50 (after all discounts and coupons) ship free via UPS Ground to the contiguous US. The threshold drops to $30 for subscription orders. Apologies, Alaska, Hawaii, Puerto Rico and friends...Non-contiguous territories are not included in this deal. Please reach out to service@sfbaycoffee.com for a shipping quote.
For Christmas delivery, order by December 15th. Our team observes several holidays. Please see our Holiday dates, which are subject to change:
o New Year’s Day (January 1st)
o President’s Day (Third Monday in February)
o Memorial Day (Last Monday in May)
o Independence Day (July 4th)
o Labor Day (First Monday in September)
o Thanksgiving Day (Fourth Thursday in November)
o Day After Thanksgiving (Fourth Friday in November)
o Christmas Eve Day (December 24th)
o Christmas Day (December 25th)
o New Year’s Eve (December 31st)
Orders under the threshold? We offer $6 flat-rate shipping (UPS Ground) to residential addresses in the lower 48.
We aim to ship the freshest coffee possible. Most orders are processed and shipped within 2 business days (Monday–Friday, 7am–3pm PT), but during holidays or high-volume times, it may take a bit longer. While we often send out coffee roasted recently, occasionally your order may contain coffee roasted earlier to ensure we keep up with demand and deliver efficiently. Orders placed on holidays or weekends ship soon after we’re back.
APO/FPO addresses ship free via USPS Priority Mail. We thank you for your service!
All PO box shipments go USPS.
Unfortunately, we can’t process these online...yet! Please email service@sfbaycoffee.com with your item SKUs, quantity, and your shipping address and we’ll be happy to get you a quote.
Not thrilled with your purchase? Contact us within 30 days at service@sfbaycoffee.com or via our contact form and we’ll be happy to replace your order. • Due to food safety laws, we can’t accept returns on coffee. Please donate any unwanted coffee to a local charity.
Sign up for recurring deliveries and get 10% off every order. Set your frequency (up to every 16 weeks) and cancel anytime. Just add items to your cart, select your schedule, and check out! Easy, right?!
Bonus: Free shipping threshold drops to $30 for subscribers.
Interested in office coffee pricing? Email us at service@sfbaycoffee.com to see if you qualify for 15% off retail pricing.
Changed your mind? You'll have a one-hour window after you receive your order confirmation to request a change or cancellation. After that, your order is already joining the pick list and moving through our fulfillment process alongside hundreds of others. At that point, we won't be able to pull it without throwing a wrench in the works (and slowing things down for everyone). This system helps us get coffee to your door as quickly and smoothly as possible!
Curious about our roasting, cupping, and grading processes? Check out our Cupping 101 and learn how we pour love and expertise into every batch!
Get to know us better on our About Us . We’re a family business, growing our coffee family one cup at a time.
We know policies aren’t as exciting as a fresh cup of coffee, but we want to be clear, fair, and keep your mug full. Questions? Email us anytime at service@sfbaycoffee.com. Thanks for letting us fuel your day!