Frequently Asked Questions

Typically, there are about 2 calories per 8 fluid ounces of coffee.

No sugar or sweeteners are added to any of our coffees. 

We use natural and artificial flavors in our flavored coffee blends.

All of our products are gluten free with no grain-related ingredients.

There are no chemicals or solvents used in our San Francisco Bay Coffee decaf process ­– just water! We use the Swiss Water® Process, which is a very delicate process that is used to safely decaffeinate the beans while preserving the coffee’s inherent quality, characteristics and taste.

Our OneCUP™ pods are BPI® certified compostable in a commercial or industrial composting facility. As not all composting facilities are considered commercial/industrial, please contact your local composting facility to confirm that they accept BPI certified materials. For a list of composters in your area, please visit www.FindAComposter.com.

If you do not a have a commercial composter in your area, please dispose of your used pods in the garbage.

Unfortunately, they are not recyclable. Because our pods are made of a combination of plant-based materials, they are certified commercially compostable but not recyclable.

Our pods our BPI® certified commercially compostable, which means they can be composted at an industrial composting facility. However, we are actively working on our home compostable certification, so stay tuned!

Our OneCUP™ pods are made entirely of plant-based, sustainable, compostable materials. All materials that can be molded by the application of heat are technically plastic, but we use only renewable plastics and do not use any petrochemical plastics.

Yes, the bag is also BPI® certified commercially compostable.

Commercially compostable means that with the right balance of heat, moisture and oxygen, plant-based materials will safely break down and can be used to nourish the earth. The necessary balance is assured at commercial or industrial composting facilities.

Commercially compostable products require a commercial/industrial composting facility for breakdown, whereas home compostable products will appropriately degrade in your home compost pile.

Our pods are made entirely of cellulose (paper/fiber/tree materials) and plant-based resources such as canola seeds, cornstarch, cassava, sugar cane, beets, etc. 

Yes, our pods are BPI® certified compostable in an industrial composting facility.

Our pods comply with the BPI® certification requiring 90% breakdown of the materials within 84 days or less, as defined in the ASTM D6400 standard industrial/commercial composting conditions.

Our pods are BPI® certified commercially compostable but not naturally biodegradable.

The components of our OneCUP™ pods are made from cellulose (paper/fiber/tree materials) and other materials derived from plants such as canola seeds, cornstarch, cassava, sugar cane and beets. All materials are food-grade and designed for use with food packaging. They do not contain any of the major food allergens listed by the FDA, such as milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat or soybeans.

Go to www.sfbaycoffee.com/account/register to create an account and complete the required fields. To protect our customers, we have enabled stricter password requirements. We now require that your password be at least 8 characters long, contain one uppercase letter and one special character.

To access your account, go to www.sfbaycoffee.com/account/login for the Login page. Then simply input your email address and password, and click on the Login button.

Please contact us immediately at 1-800-829-1300 or email us at service@sfbcoffee.com to update your information.

You may reset your password by providing your email address. If our system recognizes the email address, it will send an email with a link to reset the password. Please check your “Spam/Junk” folder and filtering options as it may not recognize our address,  service@sfbaycoffee.com. If this is the case, please add our email address to your address book. Once received, please insert password exactly as it appears in its respective field.

The Address Book allows you to store multiple addresses in your account.Once signed-in to your account, select the Address Book link in your Account page. Simply, select Add New Address to begin building your list.Now, enjoy the convenience of instantly changing your ship-to address during checkout.In the Billing and Shipping Information sections, choose an existing address that you previously saved to be usedYou may also enter a new address and have that one saved as well.

If you want to delete or close your account, please contact us by phone or email so we may shut it down thoroughly.916-258-8000 or 800-829-1300 (toll free) | service@sfbcoffee.com