SF Bay Store Policies

We offer free shipping via UPS Ground for orders reaching beyond our $50 free shipping threshold (only $30 for recurring orders), after all calculated coupons, promotions, and discounts to the US contiguous states. This excludes shipments to Alaska, Hawaii, Guam, Puerto Rico, and other US international territories. A tracking number will be provided with this method of shipment.

We now offer a $6.00 flat rate option via UPS Ground for orders below the free shipping threshold to residential addresses of the 48 contiguous states. Tracking numbers will be provided.

We have a minimum 2 business day handling time policy before shipping. So once you place your order, it may not ship until 2 business days later (but often ships sooner). If you order on or around one of our company holidays, the total days before shipping may take longer simply because the holiday is not a business day. Please see our holiday list at the bottom of this page. (Note: Saturday and Sunday are not considered as business days.) If you’re using Free Shipping/UPS Ground methods, transit times vary from our Northern California location.

We’re proud to offer free, USPS Priority Mail shipping on our website for all orders to all military APO/FPO addresses. It’s a great deal for soldiers’ families and friends and even those troops themselves who have come to love our coffee! Please note, we cannot ship overnight or express mail for APO or FPO boxes.

Shipments to PO boxes will be shipped via UPS Surepost or USPS.

Unfortunately, we cannot process international orders online. However, we can provide a shipping quote if you contact us. Give us a call at 1-916-258-8000 or contact us.

All orders to Alaska, Hawaii, Guam, Puerto Rico, and US international territories will be shipped via USPS only and incur real-time shipping rates. The trial sizes and free shipping threshold promos will be voided if the shipment is going to these non-contiguous states and territories.

Special shipping rate
All non-48 states will automatically receive 20% off the shipping rate via USPS.

You can now place an order online and pick it up at our roasting facility warehouse – for free! Our Customer Pickup option is available to customers who live within a general proximity of our Lincoln, CA facility: ranging from Beale AFB to the North, Auburn to the East, Citrus Heights to the South, and Nicolaus to the West.

Start Shopping!

  1. Add your favorite products to your shopping cart
  2. At checkout, select the Customer Pickup shipping method (if qualified) and submit your order
  3. We’ll contact you when your order is ready for pickup.

Note: Not available on recurring orders. Regular orders usually take 2-3 days to process and handle. You must pick up your order within 7 days after we contact you during our business hours. If not, we’ll have to cancel your order and issue you a refund. If you did not get contacted after 5 days when you placed your order, please contact us immediately at 916-258-8000.

Please order by Dec. 10th to guarantee Christmas Delivery. When you place an order, your credit card will be charged generally within 24-48 hours. The order will typically ship within 2 business days, however, please expect delays during the holidays. Any orders placed on a holiday will be shipped as soon as possible after the holiday break. Our holidays are (subject to change):

  • New Year’s Day (January 1st)
  • President’s Day (Third Monday in February)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (First Monday in September)
  • Thanksgiving Day (Fourth Thursday in November)
  • Day After Thanksgiving (Fourth Friday in November)
  • Christmas Eve Day (December 24th)
  • Christmas Day (December 25th)
  • New Year’s Eve (December 31st)

San Francisco Bay Coffee is a family company and our reputation reflects on us as a family. As such, your satisfaction is our top priority, and we stand firmly behind the quality of all of our products. Our OneCups™ are truly revolutionary: unsurpassed taste while reducing waste environmentally. Our huge selection of ground and whole bean coffee are responsibly grown and maintained from sustainable communities and resources. Our teas are gathered only from premium quality selections.

If you’re not happy with any product for any reason, please send us a message through our contact form or call us at 800-829-1300 within 30 days of your purchase date. We’ll gladly replace your product or provide a refund.

Because of food laws and regulations, we cannot accept back coffee and tea. We ask that you donate the items to a charitable organization. For accessories except brewers, we will provide a replacement or refund. Brewers will be handled on a case by case basis.

Recurring Order Program

Our Subscribe to Save feature is a coffee subscription service. By subscribing to the program, you will get 10% off every recurring order. You get to choose how frequently you want your recurring orders, and you can cancel at any time.

Start saving now by logging into your account first.

Do you qualify for office coffee pricing? Let’s see. Please email us at service@sfbcoffee.com, and a representative will get back with you if you qualify. Thanks for your interest.